FAQS
MicrocynAH® PhD Daily Regime
Where are the ingredients sourced from?
We only source ingredients locally in Canada, first, and then look to the USA for ingredients we can't source locally. There are absolutely no artificial ingredients or colors in our products.
How do I know your products are safe?
We make our treats in a BRC certified facility - a facility certified to make human-grade products. Because we adhere to human standards, all of our ingredients are sourced from local Canadian and US suppliers with a focus on sustainability, environmental responsibility and ethical products. Our treats are completely free of steroids, antibiotics or any chemical ingredients. We are very serious about what goes in our products, how they are made and who makes them!
What are the health benefits of giving my dog & cat PhD Daily Regime Treats®?
Each of our ingredients are there for one reason only - healthfulness and function. You know how good you feel when you eat something good for you and that’s how your dog will feel when they eat our PhD Daily Regime treats. Feeding them a natural diet with real ingredients does amazing things for their health and welfare. Beyond each function, our snacks deliver vitamins, omega-3 & 6 fatty acids, antioxidants and dietary fiber just to name a few! Check out our ingredients page for all of the details.
Should I consult my vet before giving my dog & cat PhD Daily Regime Treats®?
We have a nutritional expert on our team with a PhD in animal nutrition to ensure that our recipes are healthy, AAFCO-compliant and free of dangerous ingredients. Having said that, we feel that every pet parent should tell their vet what they're feeding their dog & cat so that the vet is monitoring their health with complete information. If your dog or cat has specific health problems or has had trouble with allergies in the past, always speak to your vet first.
How many should I feed my dog & cat per day?
PhD DAILY REGIME TREATS® are snacks and not the primary source of nutrition for your so. Our nutritionist recommends that you feed less than 10% of your dogs or cats’ daily intake be made up of treats. Each of our products has specific feeding guidelines on the back of the package. Guidelines created by our Doctor of Nutrition.
What if my dog or cat has a sensitive stomach?
We hate to hear about sick pets, but it does happen. We have only natural and healthy ingredients in our treats so there should never be an issue with them making your dog or cat sick, but, we do encourage all of our pet parents to check the ingredient lists of any product they feed to ensure that it's clear of ingredients that your dog or cat has previously reacted to. Speak to your vet if necessary as it’s important to try to understand what is causing your dog or cat’s sensitive stomach, especially before trying out a new snack or food product.
What if my dog doesn’t like PhD Daily Regime Treats®?
If your dog or cat doesn’t love our treats, take it back to the store where you bought it for a full refund, send it back to us or donate the package to a local shelter. We can send you a refund.
What’s the shelf life of PhD Daily Regime Treats®?
Our healthy treats will last 24 months unopened. Once you open the bag, the snacks will last (and stay fresh) for about 9-10 months. Ideally, a pack of treats should be consumed within 8-10 weeks to feed at maximum freshness.
How do PhD Daily Regime Treats® compare to big brand snacks?
Well, firstly, we’re better. We make our delicious PhD formulated snacks with only healthy ingredients that offer a multitude of benefits, naturally, that the big brand snacks just don't offer.
MicrocynAH® Wound and Skin Care
Can you use MicrocynAH® Wound and Skin Care for the ear or eye?
MicrocynAH® Wound and Skin care products can be used for the outer and middle ear of animals. Relative to use in the eyes, we recommend the MicrocynAH® line of eye care products.
Can you use MicrocynAH® Wound & Skin Care after the expiration date?
MicrocynAH® is only to be used within the timeframe marked on the label of the product (expiration date). If used after expiration date, the product may not be effective.
Are MicrocynAH® Wound and Skin Care products bleach and why is it safe to use?
MicrocynAH® Wound and Skin Care products are not bleach. Bleach is corrosive, toxic, will burn, generates fumes/vapors and is not safe for use on the intended applications of MicrocynAH®. In addition, stabilized bleach has a pH of >11. MicrocynAH® products are manufactured within an appropriate physiological pH range and typically do not sting when applied. They will not harm healthy tissue in the process of cleaning and debriding wounds.
Why are the ophthalmic gel and the wound care hydrogel different in ingredients?
They contain different ingredients because they are different gel formulas with varying intended purposes as indicated on the individual labels.
How would you know if a bottle of MicrocynAH® had been frozen?
You may know due to the bottle leaking as a result of expansion of the formula in the freezing process. The bottle walls may collapse after thawing out or there may be evidence of ice in the container. We recommend storing at room temperature away from direct sunlight and heat. Do not allow to freeze because product may lose its potency. After use, seal or close container.
Can MicrocynAH® be used with another product or medicine?
We prefer MicrocynAH® to be used singularly per label indications. MicrocynAH® has no known contraindications and no known negative drug interactions. If you need to apply other remedies, such as fly repellents, it is recommended that you apply MicrocynAH® first and wait at least 60 seconds before applying any other products. We recommend that you advise your veterinarian of any treatment protocol you are following in addition to their recommendations. MicrocynAH® is not intended for use on systemic conditions.
The product is cloudy. Is that normal?
If the product is a gel it should be cloudy. It must be shaken well prior to application. The liquid formulas are clear and should not be cloudy. In the event it is cloudy, you should not use it, but contact Oculus customer service at 1-800-759-9305 for product return and exchange if the product is still within the expiration date.
Can MicrocynAH® be transferred to another bottle for application?
The transfer or decanting of MicrocynAH® products is not recommended due to potential contamination and/or ingredients being neutralized by undue exposure to air. Unfriendly container materials, even if ”unused” or “clean”, will contaminate the solution and can neutralize the product. For these reasons, it is recommended that MicrocynAH® products be used in its original container and configuration.
What is in MicrocynAH® Wound and Skin Care?
MicrocynAH® Wound and Skin Care is a proprietary formulation of hypochlorous acid based upon the proprietary and patented Microcyn® Technology platform. Each product SKU is a specially formulated for that particular application or indication.
What are the ingredients in the MicrocynAH® Wound and Skin Care products?
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Liquid Formulation: Water, Sodium Sulfate, Sodium Phosphate, Sodium Chloride, Hypochlorous Acid
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Hydrogel Formulation: Water, Sodium Magnesium Fluorosilicate, Sodium Phosphate, Sodium Chloride, Hypochlorous Acid, Sodium Hypochlorite
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Hydrogel Dermatology Formulation: Water, Sodium Lithium Magnesium, Fluorosilicate, Dimethicone, Sodium Phosphate, Sodium Biocarbonate, Sodium Chloride, Sodium Sulfate, Hypochlorous Acid, Sodium Hypochlorite
How do MicrocynAH® Wound and Skin Care products work?
MicrocynAH® works by mechanically cleaning and debriding the affected area while helping promote natural healing.
What makes MicrocynAH® Wound and Skin Care unique from other animal wound cleansers/dressings?
MicrocynAH® Wound and Skin Care products are unique from other animal wound cleansers/dressings because of its safety profile and shelf stability. Since MicrocynAH® products are formulated with quality ingredients including the patented Microcyn® Technology. They are safe for use on all animal species regardless of age and condition. MicrocynAH® Wound and Skin Care is non-corrosive, non-toxic, non-irritating, non-staining, and is safe to use on or around the eyes, nose, ear and mouth. It does not contain steroids, alcohol, tea tree oilor antibiotics. Unlike some existing brands of hypochlorous acid (HOCl) based animal wound care products, MicrocynAH® delivers solid and reliable shelf stability. Beware of HOCl products sold in translucent bottles, since they will degrade quickly when exposed to light.
Why is it significant that MicrocynAH® contains no antibiotics?
The fact that MicrocynAH® does not contain antibiotics is significant due to the concern that overuse of antibiotics promotes resistance. The repeated and extended use of MicrocynAH® in cleaning and debriding the wound bed has no adverse consequences and does not promote resistance. In addition, if there are regulatory limitations for use of antibiotics, those limitations do not apply to MicrocynAH® since it is antibiotic-free.
What if a wound immediately turns red when using MicrocynAH®?
This is nothing to be concerned about. This is a normal observation as a result of using MicrocynAH® for cleansing and debriding wounds since it increases the flow of both blood and healing nutrients to a wound site.
Has MicrocynAH® Wound and Skin Care efficacy and safety been proven in clinical studies?
The patented Microcyn® Technology, from which the MicrocynAH® products are derived, have received 13 FDA 510k clearances for human wound care (the FDA does not issue 510k clearances for animal healthcare products). To demonstrate safety and effectiveness, there have been two major animal clinical studies and 30 human clinical studies conducted to date using the patented Microcyn® Technology. To ensure that your animal healthcare products are of the highest quality, make certain to look for the Microcyn® Technology inside emblem.
Is MicrocynAH® available outside of Canada?
Yes. MicrocynAH is available in international markets including in USA, UK, Finland, Japan, Thailand, Taiwan, Mainland China, South Korea, Hong Kong, Macau, Phillipines, Indonesia.
I previously have used a product called Vetericyn™, which originally indicated it contained Microcyn®. Are these the same products?
In it’s original formulations, Vetericyn™ did contain the Microcyn® Technology. However, beginning in 2014, the Vetericyn™ brand was renamed VetericynPLUS. As part of that transition, the original and patented Microcyn® Technology was replaced by a lower-cost and lower-quality hypochlorous acid. The new Vetericyn™ formulation has both stability and photostability issues, its effectiveness negatively impacted by exposure to light. Also, VetericynPlus has a low osmolarity (salt content) that creates an osmotic process when applied to mucous tissue or open wounds. This will create stinging or burning in the animal when applied, making the animal less willing to be treated with the product.
MicrocynAH® Wound and Skin Care has a faint chlorine smell. When applied to an open wound, isn’t the chlorine painful to the animal?
While there is a slight chlorine odor, this is due to a proprietary amount of free available chlorine (FAC) measured in parts per million which is not significant enough to cause stinging or pain.
Can MicrocynAH® be used safely with kittens and puppies?
Yes, MicrocynAH® is safe for use on all animal species of all ages.
Can MicrocynAH® be used on all animals?
Yes, MicrocynAH® is safe for use on all animals including mammals, reptiles and avian.
Is MicrocynAH® Wound and Skin Care compatible with other wound care products?
Yes, MicrocynAH® is safe for use with other wound care products, but we recommend consulting a veterinarian if there are any concerns. MicrocynAH® has no known contraindications and no known negative drug interactions.
What is meant when you say that MicrocynAH® “tests free”?
This means that MicrocynAH® contains no ingredients that would result in a positive blood or urine analytical test for non-permitted substances in race or show animals (if ingested or licked). Since there are no banned substances, steroids or antibiotics, MicrocynAH® tests free for competitive animals.
How should MicrocynAH® Wound and Skin Care be stored?
MicrocynAH® should be stored at room temperature away from direct sunlight and heat. DO NOT ALLOW TO FREEZE because ingredients can become less effective. After use, seal or close dispenser.
Can you use MicrocynAH® in the ear if the eardrum is not intact?
MicrocynAH® ear care products should not be used in the ear if the eardrum is not intact.
Can you use MicrocynAH® in the eye if the cornea is not intact?
MicrocynAH® eye care products should not be used in the eye if the cornea is not intact.
Do you manufacture and bottle MicrocynAH® at your own facility?
Yes, we manufacture and bottle all our MicrocynAH® products under strict quality standards. We are compliant to the FDA QSR regulation as well as certified to ISO 13485.